What is the Voluntary Self-Exclusion Program?
The program enables you to voluntarily exclude yourself from Casinos Regina & Moose Jaw, the Show Lounge and restaurants, as well as Saskatchewan Indian Gaming Authority (SIGA) casinos. SIGA casinos include: Bear Claw Casino, Dakota Dunes Casino, Gold Eagle Casino, Living Sky Casino, Northern Lights Casino and Painted Hand Casino.
How do I sign up to be Voluntarily self-excluded?
To voluntarily self-exclude from casinos in Saskatchewan, you can approach Customer Service or any Security staff at the casino and they will connect you with a Manager. Or you can call the Manager of Responsible Gambling at 306-787-2122 or 306-527-6408 (mobile) to make an appointment. A voluntary self-exclusion can be facilitated off-site for your convenience, please call the Manager of Responsible Gambling for more details.
What happens while I sign up?
When excluding from casinos in Saskatchewan, you will meet with a Manager who has been trained to handle requests for voluntary self-exclusion.
They are trained professionals who understand the difficult decision you’re making and will support you in any way they can.
You will be asked to show your government-issued identification that includes your signature and a photograph. This could be a driver’s licence, a passport or other identification. You will also be asked to sign the Voluntary Self-Exclusion Agreement and your photograph will be taken.
What happens once I sign up?
Once you’ve signed up, the information you provide will be given to all security offices in Saskatchewan casinos. This is done to help you honour your commitment.
If you are a Players Club Member, your account will be deactivated and you will be asked to redeem your points for cash.
How long will I be Voluntarily Self-excluded?
The length of the exclusion is up to you. You may choose to voluntarily self-exclude for a period of three months to five years. Voluntary self-exclusion starts the moment you sign up and lasts for the period of time chosen by you.
Can I exclude a spouse or family member?
It’s understandable to want to help a loved one who you believe is in trouble. However, only the person seeking voluntary self-exclusion can enrol. No one can make that decision for them.saskgaming.com
What happens if I break my commitment?
It is your responsibility to honour the commitment you made to yourself. If you enter a casino in Saskatchewan during your voluntary self-exclusion period and are identified, you will be asked to leave. You may also be issued a Summary Offense Ticket.
Prohibited individuals are ineligible to receive any winnings including cash or prizes at Casinos Regina and Moose Jaw. Prohibited individuals are those voluntarily excluded from Saskatchewan casinos, involuntarily excluded from SaskGaming casinos, and those under the age of 19 years.
What if I change my mind?
We encourage you to pick the amount of time you want to stay away from the casino, and plan to stay away for that amount of time. It is your responsibility to honour the commitment you made to yourself. SaskGaming will not consider lifting a voluntary self-exclusion within the first six months of the exclusion period or if you have re-entered the casino in violation of your self-exclusion. The process to revoke a self-exclusion may take up to two months and there is no guarantee your request will be granted. Please refer to your registration form for your exclusionary period.
How do I renew my Voluntary self-exclusion or reinstate myself in the program?
If you wish to remain voluntarily self-excluded after your exclusionary period ends, please contact the Manager of Responsible Gambling to arrange a meeting. You can renew your Voluntary Self-Exclusion at either Casino Regina, Casino Moose Jaw or off-site by request.
Manager of Responsible Gambling
306-787-2122 or 306-527-6408 (mobile)